Topolsky in Mirrorshades
Finally I get a chance to put the device on and find out what using Glass in the real world actually feels like. This is the moment I’ve been waiting for all day. It’s really happening.
When you activate Glass, there’s supposed to be a small screen that floats in the upper right-hand of your field of vision, but I don’t see the whole thing right away. Instead I’m getting a ghost of the upper portion, and the bottom half seems to melt away at the corner of my eye.
Steve and Isabelle adjust the nose pad and suddenly I see the glowing box. Victory.
It takes a moment to adjust to this spectral screen in your vision, and it’s especially odd the first time you see it, it disappears, and you want it to reappear but don’t know how to make it happen. Luckily that really only happens once, at least for me.
Here’s what you see: the time is displayed, with a small amount of text underneath that reads "ok glass." That’s how you get Glass to wake up to your voice commands. Actually, it’s a two-step process. First you have to touch the side of the device (which is actually a touchpad), or tilt your head upward slowly, a gesture which tells Glass to wake up. Once you’ve done that, you start issuing commands by speaking "ok glass" first, or scroll through the options using your finger along the side of the device. You can scroll items by moving your finger backwards or forward along the strip, you select by tapping, and move "back" by swiping down. Most of the big interaction is done by voice, however.
The device gets data through Wi-Fi on its own, or it can tether via Bluetooth to an Android device or iPhone and use its 3G or 4G data while out and about. There’s no cellular radio in Glass, but it does have a GPS chip.
Let me start by saying that using it is actually nearly identical to what the company showed off in its newest demo video. That’s not CGI — it’s what Glass is actually like to use. It’s clean, elegant, and makes relative sense. The screen is not disruptive, you do not feel burdened by it. It is there and then it is gone. It’s not shocking. It’s not jarring. It’s just this new thing in your field of vision. And it’s actually pretty cool.
Glass does all sorts of basic stuff after you say "ok glass." Things you’ll want to do right away with a camera on your face. "Take a picture" snaps a photo. "Record a video" records ten seconds of video. If you want more you can just tap the side of the device. Saying "ok glass, Google" gets you into search, which plugs heavily into what Google has been doing with Google Now and its Knowledge Graph. Most of the time when you ask Glass questions you get hyper-stylized cards full of information, much like you do in Google Now on Android.
The natural language search works most of the time, but when it doesn’t, it can be confusing, leaving you with text results that seem like a dead-end. And Glass doesn’t always hear you correctly, or the pace it’s expecting you to speak at doesn’t line up with reality. I struggled repeatedly with Glass when issuing voice commands that seemed to come too fast for the device to interpret. When I got it right however, Glass usually responded quickly, serving up bits of information and jumping into action as expected.
Some of the issues stemmed from a more common problem: no data. A good data connection is obviously key for the device to function properly, and when taking Glass outside for stroll, losing data or experiencing slow data on a phone put the headset into a near-unusable state.
Steve and Isabelle know the experience isn’t perfect. In fact, they tell me that the team plans to issue monthly updates to the device when the Explorer program starts rolling. This is very much a work in progress.
But the most interesting parts of Glass for many people won’t be its search functionality, at least not just its basic ability to pull data up. Yes, it can tell you how old Brad Pitt is (49 for those keeping count), but Google is more interested in what it can do for you in the moment. Want the weather? It can do that. Want to get directions? It can do that and display a realtime, turn-by-turn overlay. Want to have a Google Hangout with someone that allows them to see what you’re seeing? Yep, it does that.
But the feature everyone is going to go crazy with — and the feature you probably most want to use — is Glass’ ability to take photos and video with a "you are there" view. I won’t lie, it’s amazingly powerful (and more than a little scary) to be able to just start recording video or snapping pictures with a couple of flicks of your finger or simple voice commands.
At one point during my time with Glass, we all went out to navigate to a nearby Starbucks — the camera crew I’d brought with me came along. As soon as we got inside however, the employees at Starbucks asked us to stop filming. Sure, no problem. But I kept the Glass’ video recorder going, all the way through my order and getting my coffee. Yes, you can see a light in the prism when the device is recording, but I got the impression that most people had no idea what they were looking at. The cashier seemed to be on the verge of asking me what I was wearing on my face, but the question never came. He certainly never asked me to stop filming.
Once those Explorer editions are out in the world, you can expect a slew of use (and misuse) in this department. Maybe misuse is the wrong word here. Steve tells me that part of the Explorer program is to find out how people want to (and will) use Glass. "It’s really important," he says, "what we’re trying to do is expand the community that we have for Glass users. Currently it’s just our team and a few other Google people testing it. We want to expand that to people outside of Google. We think it’s really important, actually, for the development of Glass because it’s such a new product and it’s not just a piece of software. We want to learn from people how it’s going to fit into their lifestyle." He gets the point. "It’s a very intimate device. We’d like to better understand how other people are going to use it. We think they’ll have a great opportunity to influence and shape the opportunity of Glass by not only giving us feedback on the product, but by helping us develop social norms as well."
I ask if it’s their attempt to define "Glass etiquette." Will there be the Glass version of Twitter’s RT? "That’s what the Explorer program is about," Steve says. But that’s not going to answer questions about what’s right and wrong to do with a camera that doesn’t need to be held up to take a photo, and often won’t even be noticed by its owner’s subjects. Will people get comfortable with that? Are they supposed to?
The privacy issue is going to be a big hurdle for Google with Glass. Almost as big as the hurdle it has to jump over to convince normal people to wear something as alien and unfashionable as Glass seems right now.
But what’s it actually like to have Glass on? To use it when you’re walking around? Well, it’s kind of awesome.
Think of it this way — if you get a text message or have an incoming call when you’re walking down a busy street, there are something like two or three things you have to do before you can deal with that situation. Most of them involve you completely taking your attention off of your task at hand: walking down the street. With Glass, that information just appears to you, in your line of sight, ready for you to take action on. And taking that action is little more than touching the side of Glass or tilting your head up — nothing that would take you away from your main task of not running into people.
It’s a simple concept that feels powerful in practice.
The same is true for navigation. When I get out of trains in New York I am constantly jumping right into Google Maps to figure out where I’m headed. Even after more than a decade in the city, I seem to never be able to figure out which way to turn when I exit a subway station. You still have to grapple with asking for directions with Glass, but removing the barrier of being completely distracted by the device in your hand is significant, and actually receiving directions as you walk and even more significant. In the city, Glass make you feel more powerful, better equipped, and definitely less diverted.
I will admit that wearing Glass made me feel self-conscious, and maybe it’s just my paranoia acting up (or the fact that I look like a huge weirdo), but I felt people staring at me. Everyone who I made eye contact with while in Glass seemed to be just about to say "hey, what the hell is that?" and it made me uncomfortable.
Steve claims that when those questions do come, people are excited to find out what Glass is. "We’ve been wearing this for almost a year now out in public, and it’s been so interesting and exciting to do that. Before, we were super excited about it and confident in our design, but you never know until you start wearing it out and about. Of course my friends would joke with me ‘oh no girls are going to talk to you now, they’ll think it’s strange.’ The exact opposite happened."
I don’t think Glass is right for every situation. It’s easy to see how it’s amazing for parents to capture all of the adorable things their kids are doing, or for skydivers and rock climbers who clearly don’t have their hands free and also happen to be having life changing experiences. And yes, it’s probably helpful if you’re in Thailand and need directions or translation — but this might not be that great at a dinner party, or on a date, or watching a movie. In fact, it could make those situations very awkward, or at the least, change them in ways you might not like.
Sometimes you want to be distracted in the old fashioned ways. And sometimes, you want people to see you — not a device you’re wearing on your face. One that may or may not be recording them right this second.
And that brings me back to the start: who would want to wear this thing in public?
Not if, but when
Honestly, I started to like Glass a lot when I was wearing it. It wasn’t uncomfortable and it brought something new into view (both literally and figuratively) that has tremendous value and potential. I don’t think my face looks quite right without my glasses on, and I didn’t think it looked quite right while wearing Google Glass, but after a while it started to feel less and less not-right. And that’s something, right?
The sunglass attachment Google is shipping with the device goes a long way to normalizing the experience. A partnership with someone like Ray-Ban or Warby Parker would go further still. It’s actually easy to see now — after using it, after feeling what it’s like to be in public with Glass on — how you could get comfortable with the device.
Is it ready for everyone right now? Not really. Does the Glass team still have huge distance to cover in making the experience work just the way it should every time you use it? Definitely.
But I walked away convinced that this wasn’t just one of Google’s weird flights of fancy. The more I used Glass the more it made sense to me; the more I wanted it. If the team had told me I could sign up to have my current glasses augmented with Glass technology, I would have put pen to paper (and money in their hands) right then and there. And it’s that kind of stuff that will make the difference between this being a niche device for geeks and a product that everyone wants to experience.
After a few hours with Glass, I’ve decided that the question is no longer ‘if,’ but ‘when?’
